

To work, a chatbot in Facebook must integrate with the Messenger chat application, and operate from there. This way, it is possible to configure it to answer the public, according to the profile and exact needs of each business. So, a chatbot in Facebook is an artificial intelligence program, capable of “conversing” with people, respond particular questions, and automatically provide suggestions. The word chatbot is composed of two parts: “chat,” that means to converse, and “bot,” that comes from a robot. In its eagerness to provide more tools to businesses, Facebook has recently incorporated a new functionality: the possibility to implement chatbots in Messenger to respond frequent questions from the clients and satisfy exact needs.

What is it and what is a chatbot on Facebook helpful for?

Excellent! Well now, would you like to go a step further and ensure loyalty your clients with a customer service online 24/7? For that, you need a chatbot on Facebook! Here, we will tell you what it is and how you can create one step-by-step. Surely your business counts with a Facebook page to provide information to the public.
